Refund policy
Return & Refund Policy
We want you to have a great experience with Bondle and we aim to be fair to both our customers and our small business.
Returns (change of mind)
You have the right to cancel your order within 14 days of delivery for any reason.
To be eligible for a return:
• your item must be unused and in its original packaging
• you must contact us within 14 days of receiving your order
• you are responsible for return shipping costs
To start a return, you can contact us at wearebondle@gmail.com.
Items sent back without first requesting a return will not be accepted.
Once your return is received and inspected, we will notify you if your refund is approved.
If approved, it will be issued to your original payment method within 10 business days.
Damages and issues
Please inspect your order upon reception and contact us if the item is defective, damaged, or if you receive the wrong item.
You must contact us within 7 days of delivery, including:
• your order number
• a description of the issue
• clear photos of the damage or incorrect item
If your claim is approved, we will offer one of the following at our discretion:
• a free replacement, or
• a full or partial refund, or
• store credit
We do not require damaged or incorrect items to be returned.
Faulty items
If your product is faulty, you have the right to a repair, replacement or refund under UK consumer law.
Non-returnable items
We cannot accept returns for:
• opened or used items
• minor cosmetic variations
• gift cards or digital products
Refunds
We will notify you once we’ve reviewed your request and let you know if the refund or replacement is approved.
Approved refunds will be processed to your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund.
We truly appreciate your understanding and support of a small business. Our goal is to make things right when something goes wrong, while keeping things fair for everyone.